Global Freight Forwarding & Customer Service Specialist

DP World; Itasca (IL); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

DP World in the United States is seeking a Freight Forwarding Operations and Customer Service Agent - Ocean Imports. You will build and maintain relationships with key customers, address concerns, resolve issues, and ensure satisfaction while coordinating export/import documentation and transportation files.

The role requires at least 3 years in freight forwarding operations and customer service, with freight forwarding experience mandatory. Legal eligibility to work in the U.S.

Qualifications

• Graduate in any field.
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Freight Forwarding experience is mandatory.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

Skills

Customer Service

Freight Forwarding

Operations coordination

Education

Graduate in any field

Job description

DP World in the United States is seeking a Freight Forwarding Operations and Customer Service Agent - Ocean Imports. You will build and maintain relationships with key customers, address concerns, resolve issues, and ensure satisfaction while coordinating export/import documentation and transportation files.

The role requires at least 3 years in freight forwarding operations and customer service, with freight forwarding experience mandatory. Legal eligibility to work in the U.S.