Fraud Detection Senior Specialist — Hybrid Risk Reviews

Citizens; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Citizens is seeking a Fraud Detection Senior Specialist to protect customer accounts and ensure transaction integrity. The role focuses on reviewing activity for fraud, researching risk indicators, and applying compliance procedures.

You’ll work to restore account integrity while meeting regulatory and internal deadlines. The position emphasizes proactive analysis, collaboration with teammates and partners, and delivering clear investigative documentation.

Qualifications

• High school degree or equivalent, required.
• 1 year of Fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task in a fast-paced environment.
• Excellent communication and customer experience skills.

Responsibilities

• Perform moderately complex analytical review of data and/or documentation related to fraud/risk activities.
• Review accounts for fraudulent activity and take appropriate actions per procedures.
• Meet internal SLAs and document investigation results clearly.
• Interact with external customers, colleagues, and business partners.
• Resolve findings through independent research and direct interactions with stakeholders.

Skills

Fraud investigations

Analytical thinking

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma

Associate degree (preferred)

Job description

Citizens is seeking a Fraud Detection Senior Specialist to protect customer accounts and ensure transaction integrity. The role focuses on reviewing activity for fraud, researching risk indicators, and applying compliance procedures.

You’ll work to restore account integrity while meeting regulatory and internal deadlines. The position emphasizes proactive analysis, collaboration with teammates and partners, and delivering clear investigative documentation.