Senior Fraud Operations Specialist - Hybrid

Warmada; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Equity grant

Health plans

401K matching

Paid parental leave

Flexible time off

Job summary

Gemini is seeking a Senior Fraud Operations Associate to strengthen fraud detection across Exchange, Credit Card, and other product lines. You will investigate scams, payment instrument abuse, and account takeovers, collaborating with product, engineering, and data science to balance security with customer experience.

You will analyze ACH/credit card/wallet data, review device telemetry and blockchain signals, and respond to customers to gather information for informed decisions.

Qualifications

• BA/BS in finance, economics, accounting, or related fields, or equivalent experience in said field
• 3-5+ years of direct fraud investigative experience, including in ACH and credit card fraud
• 2-5+ years of direct scam and account integrity investigative experience
• Knowledge of device telemetry data, account integrity systems, and internet technologies, such as VPNs
• Strong verbal and written communication skills
• Comfortable with making decisions in high ambiguity environments
• A healthy balance of empathy and skepticism, and the ability to acknowledge incorrect decisions

Responsibilities

• Investigate financial fraud and scams across multiple product lines
• Review complex data sets, such as ACH/debit card/credit card/wallet transactions, device telemetry, and blockchain data
• Respond to customers to obtain additional information regarding the actions that occurred on their account to make a properly informed decision
• Identify trends and patterns in fraud activity and suggest rule, feature, and policy updates
• Deeply understand the customer journeys to identify pain points due to fraud controls and suggest updates to alleviate them
• Leverage experience and knowledge to suggest improvements to operational flows
• Prepare fraud reports on material investigations and general fraudulent activity and present to leadership at weekly meetings
• This role may require an on-call or extended hours during fraud events

Skills

Fraud investigations

Data analysis

Communication skills

Ambiguity tolerance

Education

BA/BS in finance, economics, accounting, or related fields

Tools

IDV tools

KYC systems

Transaction monitoring systems

Job description

Gemini is seeking a Senior Fraud Operations Associate to strengthen fraud detection across Exchange, Credit Card, and other product lines. You will investigate scams, payment instrument abuse, and account takeovers, collaborating with product, engineering, and data science to balance security with customer experience.

You will analyze ACH/credit card/wallet data, review device telemetry and blockchain signals, and respond to customers to gather information for informed decisions.