Enterprise Fraud Management Operational Excellence

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Job summary

Truist Financial Corporation is seeking an experienced Operational Excellence Leader within its Enterprise Fraud Management team. The role focuses on removing bottlenecks, improving speed and quality at optimal cost while preserving client experience.

The position requires eight+ years in large operational roles, SME in EFM, and strong ability to drive change and collaborate with leaders across departments.

Qualifications

• SME in respective area within EFM.
• Autonomous self-starter who initiates and escalates issues when needed.
• Minimum of eight years' experience managing large operational functions, preferably in fraud.
• Strong documentation and process management skills.
• Proficiency with Microsoft Office apps (Excel, Word, Outlook, PowerPoint, SharePoint).
• Experience with front end reporting tools such as Tableau, Sisense, or equivalent.
• Ability to translate leadership vision into executable strategies.
• Excellent written and verbal communication skills.
• Working knowledge of UCC, Reg E, Reg CC, Reg Z, and related rules.
• Ability to influence cross-functional teams without direct authority.
• Bachelor's degree in business-related field or equivalent training.
• Solid time management and organizational skills.

Responsibilities

• Lead and deploy new initiatives; execute complex operational processes.
• Recommend procedures and coordinate implementation of controls and compliance.
• Maintain procedure inventory.
• Advise management on operational adjustments due to regulatory or vendor changes.
• Handle special projects, research, and analysis for fraud leadership.
• Develop key performance metrics.
• Contribute to operational strategy discussions.
• Respond to issues and reprioritize based on business demands.
• Evaluate situations, identify gaps, and propose controls to achieve objectives.
• Lead changes through formal change management processes.
• Leverage data to drive informed decisions.
• Challenge stakeholders constructively.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Communication

Change management

Problem solving

Independent/autonomous

Data-driven decision making

Education

Bachelor's degree in business

Tools

Tableau

Sisense

Excel

SharePoint

PowerPoint

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

The Operational Excellence Leader is a senior member of the Enterprise Fraud Management team who plays an integral role in the department's ability to meet corporate objectives. This leader identifies and removes unnecessary steps to streamline processes enabling us to maximize operational speed and quality at an optimal cost while maintaining an excellent client experience. The role will be measured on his/her ability to collaborate with operational leaders and drive for results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for leading and deploying new initiatives and executing on complex operational processes.
• Recommends procedures, establishes, modifies documents, and coordinates implementation of proper control and compliance procedures.
• Maintains procedure inventory.
• Advise management on desirable operational adjustments due to regulatory, product/service, environmental and/or vendor management changes.
• Special projects, research, analysis as assigned by the Fraud Deputy Director or the Head of EFM.
• Development of key performance metrics.
• Thoughtful, key contributor to operational strategy discussions.
• Flexible and willing to respond to unanticipated issues and constantly reprioritize based on business demands.
• Evaluate situations, identify gaps, recommend controls/products to achieve strategic objectives, and "tell the story" succinctly in order to gain support and champion change.
• Lead operational changes through formal change management processes.
• Leverage data to drive informed decision making.
• Challenge stakeholders in a constructive manner.

Qualifications

Required Qualifications

• SME in respective area within EFM.
• Autonomous self-starter who takes initiative and works independently while effectively escalating issues or concerns.
• Minimum of eight (8) years' experience managing large operational functions; preferably in fraud.
• Exceptional documentation and process management skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint)
• Experience with front end reporting tools such as Tableau, Sisense, or equivalent
• Ability to translate leadership vision into executable strategies.
• Exceptional written and verbal communication skills.
• Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other rules and regulations as required.
• Ability to deliver results working with cross functional teams.
• Ability to influence others at all levels in the organization without direct authority.
• Bachelor's degree in business-related field or equivalent education and related training.
• Solid time management and organizational skills.

Preferred Qualifications

• Prior experience leading fraud operational functions.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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