Fraud Ops Excellence Lead: Process Optimization

Truist; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid vacation and sick days

Paid holidays

Job summary

Truist is seeking an Operational Excellence Leader to join the Enterprise Fraud Management team. This senior role focuses on removing inefficiencies, streamlining processes, and driving cost-effective operations while ensuring excellent client experience.

The position requires collaboration with operational leaders and a results-driven mindset. The ideal candidate brings 8+ years in large operational roles (preferably fraud), strong process and data skills, and the ability to influence without

Qualifications

• Minimum of eight (8) years' experience managing large operational functions; preferably in fraud.
• Autonomous self-starter who takes initiative and escalates issues or concerns.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint)
• Experience with front end reporting tools such as Tableau, Sisense, or equivalent
• Ability to translate leadership vision into executable strategies.
• Exceptional written and verbal communication skills.
• Working knowledge of applicable laws and regulations (UCC, Reg E/Z) as required.
• Ability to deliver results with cross-functional teams.

Responsibilities

• Lead and deploy new initiatives; execute on complex operational processes.
• Recommend procedures and coordinate implementation of control and compliance measures.
• Maintain procedure inventory for operations and audits.
• Advise management on operational adjustments due to regulatory or vendor changes.
• Handle special projects, analysis, and KPIs as assigned by leadership.
• Develop key performance metrics and contribute to operational strategy.
• Drive changes through formal change management processes.
• Leverage data to inform decision making and tell the story to stakeholders.
• Challenge stakeholders constructively to gain support for changes.

Skills

Leadership

Process improvement

Data analysis

Stakeholder management

Communication

Regulatory knowledge

Tableau

Excel

Fraud experience

Project management

Education

Bachelor's degree

Tools

Tableau

Sisense

Excel

PowerPoint

SharePoint

Job description

Truist is seeking an Operational Excellence Leader to join the Enterprise Fraud Management team. This senior role focuses on removing inefficiencies, streamlining processes, and driving cost-effective operations while ensuring excellent client experience.

The position requires collaboration with operational leaders and a results-driven mindset. The ideal candidate brings 8+ years in large operational roles (preferably fraud), strong process and data skills, and the ability to influence without