Senior Fraud Operations Lead

Zopa; London (KY); Hybrid; USD 120,000 - 174,000; Full time

Benefits offered by this job

Hybrid work model

London office access

Abroad work option

Job summary

Zopa is seeking an experienced Senior Fraud Operations Leader to drive the next phase of our fraud and financial crime program across London and Manchester. You will oversee APP scams, account takeovers, impersonation fraud, transaction fraud and disputes, reporting to the Associate Director of Fraud and Financial Crime.

The role combines strategic ownership with hands-on leadership in a fast-moving, regulated environment.

Qualifications

• Experience leading large fraud operations teams in financial services.
• Proven ability to deliver operational build or transformation.
• Strong regulatory judgement and risk-based decision making.

Responsibilities

• Own operational roadmap and SLA delivery for fraud queues.
• Lead cross-functional collaboration with Product, Engineering and Risk.
• Develop dashboards and SOPs; drive automation initiatives.
• Coach managers and scale the operation.

Skills

Fraud operations

Regulated finance

SLA management

People leadership

Automation/AI adoption

Job description

Zopa is seeking an experienced Senior Fraud Operations Leader to drive the next phase of our fraud and financial crime program across London and Manchester. You will oversee APP scams, account takeovers, impersonation fraud, transaction fraud and disputes, reporting to the Associate Director of Fraud and Financial Crime.

The role combines strategic ownership with hands-on leadership in a fast-moving, regulated environment.