Senior Fraud Investigations Specialist

T-Mobile; Cetronia (PA); On-site; USD 31,000 - 56,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is seeking a Fraud Investigator to protect the organization and customers from fraud and identity theft. The role conducts in-depth account analysis, handles inquiries, and coordinates with internal and external stakeholders while mentoring peers and supporting training to enhance investigation capabilities.

Success is measured by accuracy, escalations resolved, and collaboration with law enforcement and teams.

Qualifications

• Bachelor's degree or combination of education and experience deemed equivalent.
• Basic understanding of fraud risks and detection techniques.
• Proficient with common office tools and collaboration platforms.

Responsibilities

• Review suspicious accounts, transactions, and orders using available tools.
• Investigate fraud cases while adhering to SLAs and standards.
• Maintain productivity, quality, and accuracy benchmarks.
• Identify fraud trends and escalate findings to leadership.
• Monitor activity and propose improvements to processes and controls.
• Collaborate to evaluate and enhance prevention tools and workflows.
• Work with internal/external partners to improve efficiency and customer experience.
• Build relationships across departments and document investigations promptly.
• Handle calls and follow-ups to support investigations and verifications.
• Participate in meetings, coaching, and process improvement initiatives.
• Protect confidential information per company policies.
• Follow established procedures and directives.
• Perform other duties as assigned to support business needs.

Skills

Bachelor's degree or equivalent

Fraud knowledge

MS Teams, Excel, Word

Google Docs

Strong communication

Analytical thinking

Organizational skills

Team collaboration

Bilingual (English + Spanish/Mandarin)

Education

Bachelor's Degree or equivalent

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Google Docs

Job description

T-Mobile is seeking a Fraud Investigator to protect the organization and customers from fraud and identity theft. The role conducts in-depth account analysis, handles inquiries, and coordinates with internal and external stakeholders while mentoring peers and supporting training to enhance investigation capabilities.

Success is measured by accuracy, escalations resolved, and collaboration with law enforcement and teams.