Fraud Investigator: Banking Risk & Analysis

NBT; Village of Fairport (NY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental & Vision

Flexible Spending Accounts

Employer 401(k)

Tuition Reimbursement

Employee Assistance

Job summary

NBT is seeking a Fraud Investigator to analyze high-risk transactions and investigate external fraud in checks, identity theft, online fraud, and cyber fraud. You will work under supervision, assess fraudulent applications and claims, and develop practical solutions based on experience and established procedures.

This role emphasizes collaboration with branches and law enforcement, with opportunities for growth in a stable financial institution.

Qualifications

• Experience investigating various types of fraud at a financial institution preferred.
• Bachelor's Degree in Economic/Financial Crime or Criminal Justice or equivalent work experience preferred.

Responsibilities

• Researches and analyzes high risk transactions across all payment channels with urgency to identify fraud.
• Proactively review existing internal fraud monitoring reports to identify and mitigate fraud events.
• Maintain and update case management system for tracking fraud cases and relevant information; analyze alerting strategies.
• Processes victim fraud claims including checks, forgeries, debit cards, ACH, wires, etc.
• Provides phone support to branches, call center and members on fraud related matters.
• Conducts risk/fraud/security training and updates to the organization regarding current fraud trends/scams.
• Communicates with customers, banks, and Law Enforcement via multiple channels.
• Performs other duties as assigned.

Skills

Fraud investigation

Data analysis

Communication

Team player

Research abilities

Multi-tasking

Customer communication

Education

Bachelor's Degree in Economic/Financial Crime or Criminal Justice

Tools

Microsoft Excel

Job description

NBT is seeking a Fraud Investigator to analyze high-risk transactions and investigate external fraud in checks, identity theft, online fraud, and cyber fraud. You will work under supervision, assess fraudulent applications and claims, and develop practical solutions based on experience and established procedures.

This role emphasizes collaboration with branches and law enforcement, with opportunities for growth in a stable financial institution.