Fraud Investigator - Hybrid (Wireless)

KellyMitchell Group; Overland Park (KS); Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401K plan

Job summary

Our client, a leading wireless communications service provider, seeks a Fraud Specialist to support Fraud Management by identifying, investigating, and helping prevent fraudulent activity, identity theft, and policy violations.

This role involves handling inbound calls and fraud referrals, reviewing customer and account information, validating identities through multiple internal and external tools, and determining appropriate next steps.

Qualifications

• High School diploma or equivalent.
• 1+ years of relevant experience required.
• Must have excellent conversational skills in English.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• One year experience operating a computer in a Windows based environment.
• One year experience in fraud, customer service or a call center environment.
• Phone skills, typing skills and good communication skills.
• Customer service and call center skills.

Responsibilities

• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities like customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies that could adversely impact T-Mobile.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions
• Research and/or notifies appropriate internal staff for customer verification or legal action
• Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
• Investigate and responds to fraud escalations
• Establish and improves fraud-related process
• Identify issues and recommends solutions on team projects

Skills

Customer service

Phone support

Communication

Typing

Multi-screen navigation

English fluency

Windows OS

Fraud awareness

Education

High School diploma or equivalent

Tools

Call center software

Fraud investigation tools

Job description

Our client, a leading wireless communications service provider, seeks a Fraud Specialist to support Fraud Management by identifying, investigating, and helping prevent fraudulent activity, identity theft, and policy violations.

This role involves handling inbound calls and fraud referrals, reviewing customer and account information, validating identities through multiple internal and external tools, and determining appropriate next steps.