Fraud Specialist/Fraud Operations Specialist I

KellyMitchell Group; Overland Park (KS); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401K plan

Job summary

Our client, a leading wireless communications service provider, seeks a Fraud Specialist to support Fraud Management by identifying, investigating, and helping prevent fraudulent activity, identity theft, and policy violations.

This role involves handling inbound calls and fraud referrals, reviewing customer and account information, validating identities through multiple internal and external tools, and determining appropriate next steps.

Qualifications

• High School diploma or equivalent.
• 1+ years of relevant experience required.
• Must have excellent conversational skills in English.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• One year experience operating a computer in a Windows based environment.
• One year experience in fraud, customer service or a call center environment.
• Phone skills, typing skills and good communication skills.
• Customer service and call center skills.

Responsibilities

• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities like customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies that could adversely impact T-Mobile.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions
• Research and/or notifies appropriate internal staff for customer verification or legal action
• Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
• Investigate and responds to fraud escalations
• Establish and improves fraud-related process
• Identify issues and recommends solutions on team projects

Skills

Customer service

Phone support

Communication

Typing

Multi-screen navigation

English fluency

Windows OS

Fraud awareness

Education

High School diploma or equivalent

Tools

Call center software

Fraud investigation tools

Job description

Job Summary

Our client, a leading wireless communications service provider, is seeking a Fraud Specialist to support Fraud Management by identifying, investigating, and helping prevent fraudulent activity, identity theft, and policy violations. This role involves handling inbound calls and fraud referrals, reviewing customer and account information, validating identities through multiple internal and external tools, and determining appropriate next steps. The ideal candidate has strong customer service and communication skills, excellent listening abilities, and is comfortable working across multiple computer systems while assisting customers. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities like customer authentication, fraud investigations and/or compliance with fraud policies in all business channels


• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies that could adversely impact T-Mobile


• Evaluate fraud trends related to fraudulent orders and identity theft


• Perform research and draw conclusions


• Research and/or notifies appropriate internal staff for customer verification or legal action


• Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage


• Investigate and responds to fraud escalations


• Establish and improves fraud-related process


• Identify issues and recommends solutions on team projects

Required Skills/Experience (Must-Haves)

• High School diploma or equivalent


• 1+ years of relevant experience required


• Must have excellent conversational skills in English


• Experience navigating multiple computer screens and programs while interacting with customers on the phone


• One year experience operating a computer in a Windows based environment


• One year experience in fraud, customer service or a call center environment


• Phone skills, typing skills and good communication skills


• Customer service and call center skills

Work Environment

Location: Overland Park, KS HYBRID

Contract: 6 months

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $14.00 and $20.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.


• Medical, Dental, & Vision Insurance Plans


• Employee Stock Ownership Plan 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.