Senior Fraud Claims Processor

U.S. Bank; Saint Paul (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Parental leave

Disability leave

Job summary

U.S. Bank is seeking a Fraud Check Claims Case Processor to onboard and manage check fraud claims with precision. The role requires thorough investigations, accurate decisions, and strong collaboration with fraud teams to support risk mitigation.

The position emphasizes a customer‑first approach and adherence to banking regulations, with on‑site work at posted U.S. Bank locations multiple days per week.

Qualifications

• High school diploma or equivalent required.
• Four years or more of operations services-related work experience preferred.

Responsibilities

• Onboards incoming fraud claims from FDI or customer‑submitted paperwork and enters cases into the system of record.
• Reviews and verifies customer documentation for accuracy and completeness.
• Conducts in‑depth investigations of DDA fraud claims while applying relevant rules and compliance standards.
• Evaluates case details to determine claim validity and make timely, accurate decisions.
• Prioritizes a customer‑first approach throughout all stages of claim handling.
• Collaborates with internal partners and peers to support efficient case processing.
• Performs additional responsibilities as assigned by management.

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Case management systems

Job description

U.S. Bank is seeking a Fraud Check Claims Case Processor to onboard and manage check fraud claims with precision. The role requires thorough investigations, accurate decisions, and strong collaboration with fraud teams to support risk mitigation.

The position emphasizes a customer‑first approach and adherence to banking regulations, with on‑site work at posted U.S. Bank locations multiple days per week.