Senior Fraud Analytics & Risk Specialist

Bank of America; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Bank of America is seeking a Fraud Review Specialist to help prevent and detect fraudulent activity. You will research account activity, assess risk, and take action on complex transactions while communicating with clients and maintaining accurate records.

The role requires strong analytical skills, ability to multitask, and a customer-centric approach, with potential for weekend or extended hours as needed.

Qualifications

• Strong analytical and organizational skills.
• Ability to solve complex problems by reviewing related information.
• Ability to multi-task and make judgmental decisions based on data.
• Customer centric approach and sense of urgency.
• Ability to work in a fast-paced environment with risk mitigation focus.
• Comfortable taking inbound or outbound calls in a high production setting.
• Effective and confident communication with clients.

Responsibilities

• Review complex products for fraud prevention and detection.
• Research and analyze account activity to assess risk and fraud levels.
• Complete inbound and outbound calls and take appropriate action based on transaction characteristics.
• Record data accurately during client interactions and follow established procedures.

Skills

Analytical Thinking

Client Experience

Customer Focus

Research

Attention to Detail

Data Entry

Policies, Procedures, Guidelines

Investigation Management

Communication

Time Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Fraud Review Specialist to help prevent and detect fraudulent activity. You will research account activity, assess risk, and take action on complex transactions while communicating with clients and maintaining accurate records.

The role requires strong analytical skills, ability to multitask, and a customer-centric approach, with potential for weekend or extended hours as needed.