Senior Operations Processor - Fraud Check Claims

U.S. Bank; Tempe (AZ); Sur place; USD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Vacation and holidays

Adoption assistance

Sick leave

Résumé du poste

U.S. Bank seeks a Fraud Check Claims Case Processor to onboard and manage check fraud claims with precision and care. You will apply analytical judgment, review documentation, and ensure regulatory compliance while delivering a customer-first experience.

The role conducts in-depth investigations, collaborates with fraud teams, prioritizes accuracy, and supports fraud‑mitigation strategies across the organization. The position requires working from a U.S. Bank location several days per week.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and ability to analyze complex information.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple cases simultaneously.
• Knowledge of fraud detection processes and banking regulations is preferred.
• Experience with case management systems and MS Office.

Responsabilités

• Onboard fraud claims from FDI or customer paperwork and enter cases into records.
• Review documentation for accuracy and completeness.
• Investigate DDA fraud claims with applicable rules and regs.
• Evaluate details to determine claim validity and make timely decisions.
• Maintain a customer-first approach through all stages of claim handling.
• Escalate issues promptly to ensure timely resolution.
• Collaborate with internal partners and other fraud lines to improve processing.
• Perform additional responsibilities as assigned.

Connaissances

Attention to detail

Written & verbal communication

Independent working

Multi-case management

Fraud detection knowledge

Banking regulations

Analytical judgment

Formation

High school diploma or equivalent

Outils

Case management systems

Microsoft Office Suite

Description du poste

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Fraud Check Claims Case Processor plays a critical role in protecting customers and the bank by onboarding and managing check fraud claims with precision and care. This position delivers a customer‑first experience while applying strong analytical judgment, reviewing documentation, and ensuring compliance with all applicable regulations. The processor conducts thorough investigations, evaluates complex case details, and makes accurate decisions to resolve fraud matters efficiently. They work closely with internal business partners, fraud teams, and peers to maintain seamless case handling, proactively identify issues, and support organizational fraud‑mitigation strategies. Committed to operational excellence, this role upholds high standards of accuracy, collaboration, and service.

Position Highlights

• Onboards incoming fraud claims from FDI or customer‑submitted paperwork and enters cases into the system of record.
• Reviews and verifies customer documentation for accuracy and completeness.
• Conducts in‑depth investigations of DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
• Evaluates case details collectively to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
• Prioritizes a customer‑first approach throughout all stages of claim handling.
• Recognizes emerging issues and escalates concerns promptly to ensure timely resolution.
• Collaborates with internal business partners, peers, and other fraud business lines to support efficient case processing.
• Performs additional responsibilities as assigned by management.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Basic Qualifications

• High school diploma or equivalent
• Four years or more of operations services–related work experience

Preferred Qualifications & Skills

• Strong attention to detail and ability to analyze complex information
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple cases simultaneously
• Knowledge of fraud detection processes, banking regulations, and compliance standards (preferred)
• Proficiency with case management systems and Microsoft Office Suite

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.