Senior Fraud & Claims Operations Specialist

Santander Consumer USA Inc.; Southington, Northern (CT, KY); Hybrid; USD 49,000 - 81,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sr. Specialist, Claims & Fraud Operations to manage risk, analyze data, and support production while driving process improvements. The role emphasizes identifying fraud trends, reporting, and partnering with branches and service teams.

Candidates should have 3+ years in financial services, knowledge of fraud detection principles, and experience with fraud systems. Strong analytical and communication skills are required.

Qualifications

• Associate’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 3+ Years Experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention - Required.
• Working knowledge of loss and fraud detection principles and compliance.
• Experience with fraud systems such as Lexus Nexus, Targus, TransUnion TLO.
• Strong analytical, interpretive and problem solving skills.

Responsibilities

• Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.
• Increases operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
• Monitors and reviews fraud risk, unique or highly complex exceptions generated from fraud prevention filters and security exception files.
• Conducts root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance.
• Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Communicates significant issues to management and makes recommendations when weaknesses are identified.
• Identifies and aggregates Op Loss data and coordinates data quality checks.

Skills

Fraud detection

Data analysis

Root cause analysis

Customer service

MS Office

Communication

Organization

Multi-tasking

Fraud systems

Education

Associate degree

Tools

Lexus Nexus

Targus

TransUnion TLO

Job description

Santander Consumer USA Inc. is seeking a Sr. Specialist, Claims & Fraud Operations to manage risk, analyze data, and support production while driving process improvements. The role emphasizes identifying fraud trends, reporting, and partnering with branches and service teams.

Candidates should have 3+ years in financial services, knowledge of fraud detection principles, and experience with fraud systems. Strong analytical and communication skills are required.