Senior GenAI Engineer for ServiceNow Solutions

Deloitte France; Minneapolis (MN); On-site; USD 156,000 - 307,000; Full time

Job summary

Deloitte seeks a Senior ServiceNow Forward Deployed Engineer to prototype and deliver GenAI-enabled solutions for clients. You will work with senior client teams to translate business problems into high-impact AI deployments, mentor other engineers, and drive end-to-end value from design through delivery.

You will build scalable AI platforms, contribute reusable assets, and coach stakeholders on platform capabilities while managing expectations and long-term engagement success.

Qualifications

• Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
• 5+ years of experience in software engineering, data engineering, data science, or analytics engineering.
• 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
• 1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions
• 1+ years of experience building reliable, maintainable, and well-documented code
• Ability to travel 50%, on average, based on the work you do and the clients and industries you serve
• Limited immigration sponsorship may be available
• 8+ years of technology implementation experience
• 6+ years of ServiceNow implementation experience
• 4+ years of team lead experience
• Proposal/RFP/sales experience
• Experience across ServiceNow applications and modules
• CAD
• Experience delivering ServiceNow GenAI/agentic solutions (Now Assist, AI Agents) and familiarity with AI governance tooling such as ServiceNow AI Control Tower; exposure to Moveworks a plus
• Proven ability to architect scalable, best-practice ServiceNow solutions across Flow Designer, Integration Hub, Service Portal, App Engine, and the Now Platform APIs. ServiceNow SDK experience with Claude and/or GitHub is a plus
• Working knowledge of the ServiceNow roadmap and release cycles, with the ability to advise clients on upgrade paths and new capability adoption
• Demonstrated use of Claude Code to accelerate delivery, including agentic multi-file workstreams, CLAUDE.md project memory, MCP server integrations, and parallel subagents for concurrent work such as feature development, test generation, and security review
• Experience configuring Claude Code hooks to enforce pre- and post-tool quality, compliance, and security guardrails
• Experience upskilling engineering teams on agentic coding practices, including context management, CLAUDE.md authoring, prompt engineering, subagent orchestration, and MCP integration

Responsibilities

• Embed with clients to identify business needs and translate GenAI use cases into solutions.
• Partner with leaders, product owners, architects, and engineers to align priorities and delivery.
• Lead working sessions to shape solutions and drive client outcomes.
• Prototype and deliver working AI solutions using industry expertise.
• Mentor newer team members within an FDE pod.
• Coach client teams on platform capabilities and AI enablement, building trusted relationships.

Skills

GenAI/LLM

ServiceNow

Cloud computing

Client engagement

Prototyping

Mentoring

CI/CD

Architecture

CAD

Claude Code

Education

Bachelor's degree in Computer Science, Data Science or Engineering

Tools

CAD

Now Assist

AI Control Tower

ServiceNow APIs

Job description

Deloitte seeks a Senior ServiceNow Forward Deployed Engineer to prototype and deliver GenAI-enabled solutions for clients. You will work with senior client teams to translate business problems into high-impact AI deployments, mentor other engineers, and drive end-to-end value from design through delivery.

You will build scalable AI platforms, contribute reusable assets, and coach stakeholders on platform capabilities while managing expectations and long-term engagement success.