Senior Floor Lead: Pet Care & Customer Experience

Petco; Waterford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Leadership development

Career growth

Collaborative team

Job summary

Petco in Waterford, CT is seeking a hands-on Key Holder to help lead daily store operations and deliver exceptional customer service. This role focuses on leadership on the floor, safety for pets, and ensuring a welcoming environment for customers.

You’ll open and close the store, mentor partners, maintain merchandising standards, handle transactions, and contribute to a positive team culture that supports pets and people. This position offers growth within a collaborative environment.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards and safety.
• Deliver friendly, knowledgeable service to customers.
• Supervise store partners and assist training.
• Open and close the store and manage daily operations.
• Execute merchandising standards and inventory tasks.
• Process transactions, refunds, and exchanges.

Skills

Leadership

Problem solving

Communication

Multitasking

Cash handling

Retail experience

Supervisory experience

Job description

Petco in Waterford, CT is seeking a hands-on Key Holder to help lead daily store operations and deliver exceptional customer service. This role focuses on leadership on the floor, safety for pets, and ensuring a welcoming environment for customers.

You’ll open and close the store, mentor partners, maintain merchandising standards, handle transactions, and contribute to a positive team culture that supports pets and people. This position offers growth within a collaborative environment.