Pet Store Leader: Open, Lead & Delight Customers

Petco; Windsor (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Petco Windsor, CT is seeking a Key Holder to help supervise partners, open/close the store, and serve as a point of contact when management is not present. You will lead on the floor, solve problems in the moment, and deliver a great customer experience daily.

This role emphasizes upholding animal care standards, safe and welcoming environments, and strong cash handling. Retail experience and leadership skills are valued.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Ensure accurate pricing and signage throughout the store.
• Assist with inventory counts, product replenishment, and shrink awareness.
• Monitor merchandising and inventory conditions during shifts and elevate issues as needed.
• Ensure compliance with company policies, procedures, and safety standards.
• Address customer questions and resolve concerns promptly and professionally.
• Model Petco's selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.
• The store opens and closes safely and smoothly.
• Merchandise is well-stocked, accurately priced, and visually appealing.
• Inventory is handled accurately and with care.
• Customers receive prompt, friendly, and knowledgeable service.
• Partners feel supported and clear on expectations during each shift.

Skills

Leadership

Problem-solving

Communication

Customer service

Cash handling

Multitasking

Detail orientation

Job description

Petco Windsor, CT is seeking a Key Holder to help supervise partners, open/close the store, and serve as a point of contact when management is not present. You will lead on the floor, solve problems in the moment, and deliver a great customer experience daily.

This role emphasizes upholding animal care standards, safe and welcoming environments, and strong cash handling. Retail experience and leadership skills are valued.