Senior Flight & Service Operations Manager

Delaware North; Buffalo (NY); On-site; USD 82,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. reim

Friends-and-family discounts

Job summary

Delaware North is seeking a Manager of Service & Flight Operations at our global headquarters in Buffalo, NY. You will plan and execute corporate flight activities, coordinating crews, passengers, and vendors to deliver a seamless travel experience.

The role requires at least 3 years in corporate aviation or related fields, with strong organizational and communication skills. We offer a comprehensive benefits package and an annual bonus program, with a base salary range from $81,900 to $110,600

Qualifications

• Minimum of 3 years of experience required.
• Experience in corporate aviation, executive travel, scheduling, dispatch, customer service, or hospitality.
• Proficiency with Microsoft Office applications and aviation scheduling software preferred.

Responsibilities

• Coordinate passenger travel arrangements, including lodging, catering, ground transportation, and other trip-related logistics.
• Manage flight schedules, passenger manifests, itineraries, and trip details with accurate scheduling records.
• Serve as the primary point of contact for passengers, assistants, and stakeholders with travel updates.
• Communicate schedule changes and travel information clearly to crews, passengers, and partners.
• Collaborate with pilots, vendors, FBOs, maintenance providers, caterers, and transportation partners to ensure trip execution.
• Monitor flights and identify conflicts or issues; escalate to aviation leadership when needed.
• Maintain confidentiality while supporting reporting and recordkeeping for flight operations.

Skills

Travel coordination

Communication

Organizational skills

Education

Associate or Bachelor's degree in aviation management, hospitality, business administration, or related field

Tools

Microsoft Office

Aviation scheduling software

Job description

Delaware North is seeking a Manager of Service & Flight Operations at our global headquarters in Buffalo, NY. You will plan and execute corporate flight activities, coordinating crews, passengers, and vendors to deliver a seamless travel experience.

The role requires at least 3 years in corporate aviation or related fields, with strong organizational and communication skills. We offer a comprehensive benefits package and an annual bonus program, with a base salary range from $81,900 to $110,600