Manager, Service and Flight Operations

Delaware North; Buffalo (NY); On-site; USD 82,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. reim

Friends-and-family discounts

Job summary

Delaware North is seeking a Manager of Service & Flight Operations at our global headquarters in Buffalo, NY. You will plan and execute corporate flight activities, coordinating crews, passengers, and vendors to deliver a seamless travel experience.

The role requires at least 3 years in corporate aviation or related fields, with strong organizational and communication skills. We offer a comprehensive benefits package and an annual bonus program, with a base salary range from $81,900 to $110,600

Qualifications

• Minimum of 3 years of experience required.
• Experience in corporate aviation, executive travel, scheduling, dispatch, customer service, or hospitality.
• Proficiency with Microsoft Office applications and aviation scheduling software preferred.

Responsibilities

• Coordinate passenger travel arrangements, including lodging, catering, ground transportation, and other trip-related logistics.
• Manage flight schedules, passenger manifests, itineraries, and trip details with accurate scheduling records.
• Serve as the primary point of contact for passengers, assistants, and stakeholders with travel updates.
• Communicate schedule changes and travel information clearly to crews, passengers, and partners.
• Collaborate with pilots, vendors, FBOs, maintenance providers, caterers, and transportation partners to ensure trip execution.
• Monitor flights and identify conflicts or issues; escalate to aviation leadership when needed.
• Maintain confidentiality while supporting reporting and recordkeeping for flight operations.

Skills

Travel coordination

Communication

Organizational skills

Education

Associate or Bachelor's degree in aviation management, hospitality, business administration, or related field

Tools

Microsoft Office

Aviation scheduling software

Job description

The opportunity

Delaware North is hiring a Manager of Service & Flight Operations to join our team at our global headquarters in Buffalo, New York. As a Manager of Service and Flight Operations, you will be responsible for supporting the day-to-day planning and execution of corporate flight activities. This role will work closely with flight crews, passengers, vendors, and stakeholders to deliver a safe, seamless and exceptional travel experience.

Pay

Minimum – Anticipated Maximum Base Salary: $81,900 - $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Coordinate passenger travel arrangements, including lodging, catering, ground transportation, special accommodations, and other trip-relatedlogistics
• Manage flight schedules, passenger manifests, itineraries, and trip details whilemaintainingaccuraterecords in scheduling systems
• Serve as the primary point of contact for passengers, executive assistants, and stakeholders by providing travel updates and resolving requests
• Communicate schedule changes, operational updates, and travel information clearly and professionally to crews, passengers, and business partners
• Collaborate with pilots, vendors, FBOs, maintenance providers, caterers, transportation partners, and other service providers to ensure successful trip execution
• Monitor flights and travel activity,identifyscheduling conflicts or service issues, and elevate concerns to aviation leadership when necessary
• Maintain strict confidentiality while supporting reporting, recordkeeping, and administrative requirements associated with domestic and international flight operations

More about you

• Associate or bachelor's degree in aviation management, hospitality, business administration, or related field preferred
• Minimum of 3years of experiencerequired
• Experience in corporate aviation, executive travel, scheduling, dispatch, customer service, or hospitality
• Experience working in a fast-paced environment requiring strong organizational and communication skills
• Proficiencywith Microsoft Office applications and aviation scheduling software preferred

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.