Senior Fleet Operations Manager - Heavy Duty

Ryder System, Inc.; Knoxville (TN); On-site; USD 66,000 - 80,000; Full time

Job summary

Ryder System, Inc. in Knoxville, TN is seeking an Operations Manager II to lead fleet operations for locations with hundreds of trucks. You will oversee labor planning, scheduling, and performance metrics to meet financial and service targets while ensuring compliance and safety.

The role emphasizes customer satisfaction, maintenance cycle optimization, and coordination with Sales for service delivery. Strong leadership and analytical skills are essential, with travel 1–10% expected.

Qualifications

• HS diploma or GED is required.
• Associate's degree preferred.
• Bachelor's degree preferred.
• Three+ years in an operations environment or equivalent Ryder role.
• 1–2 years of supervisory experience preferred.

Responsibilities

• Manage operations and personnel for locations with 131–370 trucks.
• Lead labor planning, scheduling, and productivity optimization.
• Direct customer relationship management and uptime objectives.
• Control costs and manage location P&L and maintenance initiatives.
• Oversee asset management, parts inventory, and vendor coordination.
• Ensure safety, quality, and regulatory compliance across shop activities.

Skills

Leadership

Communication

Analytical thinking

MS Word/Excel

Education

HS diploma/GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Fleet Management Software

Microsoft Office

Job description

Ryder System, Inc. in Knoxville, TN is seeking an Operations Manager II to lead fleet operations for locations with hundreds of trucks. You will oversee labor planning, scheduling, and performance metrics to meet financial and service targets while ensuring compliance and safety.

The role emphasizes customer satisfaction, maintenance cycle optimization, and coordination with Sales for service delivery. Strong leadership and analytical skills are essential, with travel 1–10% expected.