Senior Fleet Client Success & Growth Lead

Cox Automotive

Newark (NJ)

On-site

USD 89,000 - 133,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Bonus/incentive plans

Healthcare benefits

401(k) with company match

Parental leave & fertility coverage

Professional development

Job summary

Cox Automotive is seeking a Manager of Fleet Client Services to lead the scheduling team, optimize staffing, and drive client satisfaction across a high-volume market. You will manage and grow a portfolio of Fleet Maintenance clients, align services to client needs, and serve as escalation point for complex issues.

The role emphasizes strategic leadership, revenue growth, and strong client relationships, with travel across the territory and collaboration with Sales and Field Operations to meet

Qualifications

Bachelor's degree in a related discipline and 6 or more years of experience in account management and client engagement.
At least 1 year in a management or leadership role.
Travel required: up to 40%.
Safe Drivers needed; Valid driver's license required.

Responsibilities

Lead scheduling team to optimize work volumes and staffing levels.
Manage and grow a portfolio of Fleet Maintenance clients across assigned territory.
Meet and exceed revenue and customer churn goals for the market.
Serve as escalation point for complex client issues and ensure exceptional client experience.

Skills

Account management

Client engagement

Leadership

Negotiation

Communication

Education

Bachelor's degree in related discipline

Master's degree in related field

PhD in related field

Job description

The role emphasizes strategic leadership, revenue growth, and strong client relationships, with travel across the territory and collaboration with Sales and Field Operations to meet

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