Senior Fintech Client Success Analyst

Osttra; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Employee ownership plan

Job summary

Osttra in New York, NY, seeks a Senior Client Services Analyst to support global clients, focusing on application and technical support for post-trade services. You will work closely with onboarding and development teams, ensuring top-tier client satisfaction and efficient problem resolution.

The role requires 1–3 years in fintech/banking, strong communication, and familiarity with OSTTRA Connect for Rates, Equity & Repo, and related systems.

Qualifications

• 1–3 years experience in financial technology services and/or banking.
• BA/BS in Business, Finance, Economics or Computer Science preferred.
• Excellent communications skills and experience dealing with clients at various levels.
• Knowledge of trade life cycles and OSTTRA services (OSTTRA Connect for Rates, Equity & Repo) or other post-trade platforms; middle/back office experience preferred.
• Ability to work under pressure to resolve client issues, including novel ones.
• Ability to work flexible hours/shifts.
• Ability to work independently and in a team to follow through on issues from start to finish.

Responsibilities

• Act as a support representative for key clients, building and maintaining relationships.
• Monitor Salesforce queues to ensure cases are addressed promptly and professionally.
• Troubleshoot and resolve complex client issues, ensuring high client satisfaction.
• Develop an in-depth understanding of the fintech platform, products, and services.
• Align with global strategies and contribute to a unified client service approach.
• Identify and recommend process enhancements to improve client experience and operational efficiency.
• Collaborate with internal teams to ensure timely problem resolution.

Skills

Client relations

Excellent communication

Problem solving

Salesforce

Education

BA/BS in Business, Finance, Economics or CS

Tools

Salesforce

Job description

Osttra in New York, NY, seeks a Senior Client Services Analyst to support global clients, focusing on application and technical support for post-trade services. You will work closely with onboarding and development teams, ensuring top-tier client satisfaction and efficient problem resolution.

The role requires 1–3 years in fintech/banking, strong communication, and familiarity with OSTTRA Connect for Rates, Equity & Repo, and related systems.