Client Services Analyst

OSTTRA Group; New York, Northern (NY, KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid working model

Employee ownership plan

Job summary

OSTTRA Group is seeking a Senior Client Services Analyst in New York to support new and existing customers, providing application and technical support for our global client base. You will work closely with onboarding, development, and internal teams to ensure client needs are met with high-quality service.

This client-facing role requires strong communication, the ability to work under pressure, and a willingness to adapt to flexible hours and shifts.

Qualifications

• 1–3 years experience in financial technology services and/or banking.
• BA/BS in Business, Finance, Economics or Computer Science preferred.
• Excellent communications skills and experience dealing with clients at various levels.
• Knowledge of trade life cycles and OSTTRA services; post-trade processing experience preferred.
• Ability to work under pressure to resolve client issues and adapt to shifts.

Responsibilities

• Act as a support representative for key clients and maintain strong relationships.
• Monitor Salesforce queues to ensure cases are addressed promptly and professionally.
• Troubleshoot and resolve complex client issues with high satisfaction.
• Develop understanding of the fintech platform, products, and services.
• Align with global strategies and contribute to a unified client service approach.
• Identify process enhancements to improve client experience and efficiency.

Skills

Client communication

Fintech knowledge

Troubleshooting

Working under pressure

Team collaboration

Education

BA/BS in Business, Finance, Economics or Computer Science

Tools

Salesforce

OSTTRA Connect

Job description

About the Role:

The Senior Client Services Analyst is dedicated to supporting our new and existing customers to ensure they receive the maximum benefit of their OSTTRA services. This position focuses on providing application and technical support for our global client base. The ideal candidate will possess strong client focus, excellent communication and organizational skills. The role requires working directly with OSTTRA customers as well as internal projects, onboarding, and development teams. This is a client-facing role; as such, the ideal candidate works well under pressure while keeping client needs paramount. The primary purpose of this role is to contribute as a member of the support team in New York, align with the global approach, optimize processes, and help deliver top level support to our clients.

The team:

Act as a support representative for key clients, building and maintaining strong relationships.

Monitor Salesforce queues to ensure all cases are addressed promptly and professionally.

Troubleshoot and resolve complex client issues, ensuring high levels of client satisfaction.

Develop an in-depth understanding of the fintech platform, products, and services.

Align with global strategies and contribute to a unified client service approach.

Identify and recommend process enhancements to improve client experience and operational efficiency.

Collaborate with internal teams to ensure timely and efficient problem resolution.

What we’re looking for: Fundamental requirement:

1-3 Years Experience in Financial technology services and/or banking.

BA/BS in Business, Finance, Economics or Computer Science preferred.

Excellent communications skills and experience dealing with clients at various levels.

Knowledge of trade life cycles, OSTTRA services (OSTTRA Connect for Rates, Equity & Repo – formerly known as Markitwire is preferred) or other related post trade processing platforms, and middle and back office experience preferred.

Ability to work under pressure to resolve client issues including those which are novel to the team.

Ability to work flexible hours / shifts.

Ability to work both independently and within a team to follow through on issues from beginning to end.

The location: New York, USA

Right to work requirements:

This role is limited to persons with indefinite right to work in the United States.

Compensation/benefits information:

The anticipated base salary range for this position is $70.000 to $85,000. Final base salary for this role will be based on the individual’s geographic location, experience level, skill set, training, licenses and certifications.

Our Benefits: Global vision, local impact

At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

Our approach is built on three core pillars:

Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.

Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.

Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.

The Trust employee ownership plan

Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly.

This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.

About OSTTRA

We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.

Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets. Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact.

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com .

Equal opportunity employer statement at OSTTRA:

We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on.