Client Success Specialist – Post-Trade Ops

Osttra; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid working model

Employee ownership plan (The Trust)

Job summary

OSTTRA is seeking a Client Services Associate in New York, USA, to provide primary level problem resolution and customer service for current and potential clients. You will own select accounts, onboard new clients, engage customers on new initiatives, and maintain relationships while supporting daily operations.

You will solve issues across asset classes, help colleagues, and lead internal projects, while delivering exceptional client service and contributing to product enhancements.

Qualifications

• Product experience with OTC and Exchange Traded derivatives.
• Knowledge of where OSTTRA fits in the industry.
• Knowledge of front, middle and back-office operations and systems.

Responsibilities

• Demonstrate problem-solving across asset classes and mastery of internal processes; interpret data and manage exceptions; mentor teammates on processes.
• Lead customer calls and/or in-person visits; build strong customer relationships and provide clear responses to queries.
• Review Analysts work for progress and quality; ensure timely completion of tasks; support customers for at least one service (Core/TM/triCalc/IMEM).
• Develop enhancements to improve customer experience and internal processes; document and prioritize improvement requests.
• Support new initiatives during market adoption; create development tickets for new products/services; validate functionality requirements with clients to avoid delays in rollout.

Skills

OTC derivatives

Exchange Traded derivatives

front office operations

middle office operations

back office operations

Job description

OSTTRA is seeking a Client Services Associate in New York, USA, to provide primary level problem resolution and customer service for current and potential clients. You will own select accounts, onboard new clients, engage customers on new initiatives, and maintain relationships while supporting daily operations.

You will solve issues across asset classes, help colleagues, and lead internal projects, while delivering exceptional client service and contributing to product enhancements.