Senior Financial Aid Specialist - Systems & Automation

Davita Inc.; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Financial Aid Specialist to support functions at Herzing University. The role focuses on policy optimization, compliance, and process improvement, requiring a background in financial aid administration. This position is ideal for someone with a strong attention to detail and technical skills, offering a comprehensive benefits package and competitive hourly pay.

Benefits

Tuition waiver and reimbursement program

Health insurance

Paid time off

Retirement savings plan with company match

Qualifications

• 3+ years of Title IV administration experience preferred.
• Minimum 1 year of related experience required.
• Experience with automated systems and processes preferred.

Responsibilities

• Perform regular internal audits of funding programs.
• Analyze Financial Aid processes and recommend improvements.
• Support User Acceptance Testing (UAT) process.

Skills

Attention to detail

Technical proficiency

Data system development

Automation leveraging

Education

Bachelor's degree preferred

High School diploma or equivalent required

Job description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

This Senior Financial Aid Specialist supports the Financial Aid function at Herzing University with policy, procedure, technology, and process optimization needs. This role requires high attention to detail and technical proficiency. The Senior Specialist also serves on the Financial Aid Compliance Team within the Home Office division of Financial Aid, reporting to the Director of Financial Aid - Compliance.

EDUCATION and EXPERIENCE REQUIREMENTS:

• Bachelor's degree preferred. High School diploma or equivalent required.
• 3+ Years of Title IV administration experience preferred. Minimum 1 year of related experience required.
• Experience with automated systems and processes preferred.
• Experience with policy, procedure and data system development using automation to accomplish objectives preferred.
• Knowledge of federal, state and institutional regulations related to financial aid eligibility and processing preferred.

Pay: Compensation is determined based on qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly pay range for this position is $27.79 to $37.60. Click here to learn more about careers at Herzing University.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform regular internal audits of Federal, State, military, and institutional funding programs, and partner with the Director of Training and Development and the Director of Financial Aid - Compliance on training opportunities for staff.
• Analyze defined Financial Aid processes and provide recommendations to streamline processes by further leveraging technology, systems, and reporting to improve efficiency and effectiveness.
• Support the User Acceptance Testing (UAT) process for system enhancements and upgrades by designing test plans, documenting test cases, and executing end-user testing for software releases.
• Partner with campus Financial Aid leadership on FWS budget utilization, hiring practices, and resource management, focusing on full budget utilization and optimal resource allocation to support staffing levels at all campuses and provide gap funding opportunities to students with need.
• Maintain the FWS Tracker and ensure timely resolution of documented issues.
• Configure Financial Aid software for Federal award year, fund, and document setup to ensure accurate automation and system functionality.
• Provide support to Financial Aid staff at all campuses through troubleshooting system issues, reviewing complex student files, and researching policies.
• Dedicate to continuous improvement in process efficiency, work accuracy, student satisfaction, and innovation.
• Demonstrate all aspects of the PRICE of Success.

Herzing University values diversity and fosters an inclusive culture where individuals are valued, heard, and empowered to contribute to the institution's effectiveness.

PHYSICAL REQUIREMENTS:

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and teaching equipment, including computers, copiers, fax machines, and audio/visuals.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally move, carry, or lift up to 10 pounds.

Applicants must be authorized to work in the U.S. without sponsorship. Herzing University is committed to equal opportunity employment and prohibits discrimination based on protected statuses. For more details, visit Diversity Statement and Title IX.

Herzing University is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.