Senior Finance Ops Service Delivery Analyst

Accenture PLC; Louisville (CO); On-site; USD 58,000 - 113,000; Full time

Job summary

Accenture is seeking a Service Delivery Senior Analyst aligned within our Finance Operations vertical in the United States, with responsibilities spanning business development support, client engagement, knowledge transfer, process improvements, and customer service excellence.

The ideal candidate will build relationships with customers, manage complex reporting, and ensure compliance with SLAs. Strong process knowledge, communication, and the ability to leverage AI-enabled tools are essential.

Qualifications

• 3 years accounting experience.
• 3 years with ERP experience.
• Minimum of 2 years of experience supporting customers, members, or clients in a customer service, contact center, case management, or service delivery environment.

Responsibilities

• Manage numerous complex reporting including forecasting, budget, and time-hour reporting.
• Act as a point of contact for senior client representatives.
• Identify and develop action plans to resolve issues and communicate progress to leadership.
• Leverage AI, automation, and digital tools to improve customer experience and operational efficiency.

Skills

Accounting

ERP experience

Customer service

Tools

ERP software

Job description

Accenture is seeking a Service Delivery Senior Analyst aligned within our Finance Operations vertical in the United States, with responsibilities spanning business development support, client engagement, knowledge transfer, process improvements, and customer service excellence.

The ideal candidate will build relationships with customers, manage complex reporting, and ensure compliance with SLAs. Strong process knowledge, communication, and the ability to leverage AI-enabled tools are essential.