Finance Ops Service Delivery Lead

Accenture PLC; Springfield (IL); On-site; USD 51,000 - 113,000; Full time

Benefits offered by this job

Benefits package

Job summary

Accenture plc is seeking a Service Delivery Senior Analyst within our Finance Operations vertical in Illinois. The role supports outsourced North American deals, covering business development, client interactions, knowledge transfers, and process improvements with a focus on proactive customer service and strong relationship building.

Qualifications include 3 years accounting and ERP experience, plus at least 2 years in customer‑facing service delivery.

Qualifications

• 3 years accounting experience.
• 3 years with ERP experience.
• Minimum of 2 years supporting customers in a service delivery environment.

Responsibilities

• Demonstrate expert knowledge of processes and systems to perform responsibilities.
• Manage complex reporting including forecasting, budget, and time reporting.
• Ensure client responsibilities align with SOW and SLAs.
• Act as a point of contact for senior client representatives.

Skills

Client relationships

Communication

Problem-solving

Independence

Team collaboration

Time management

Tools

Salesforce

ServiceNow

MSNow

Job description

Accenture plc is seeking a Service Delivery Senior Analyst within our Finance Operations vertical in Illinois. The role supports outsourced North American deals, covering business development, client interactions, knowledge transfers, and process improvements with a focus on proactive customer service and strong relationship building.

Qualifications include 3 years accounting and ERP experience, plus at least 2 years in customer‑facing service delivery.