Strategic Service Delivery Analyst, Finance Operations

Accenture PLC; Virginia Beach (VA); On-site; USD 51,000 - 121,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Bonus opportunities

Paid holidays & paid time off

Job summary

Accenture PLC is seeking a Service Delivery Senior Analyst to support a North American deal within Finance Operations. The role emphasizes customer service excellence, process improvements, and collaboration with clients and internal teams.

Candidates should have ERP experience, strong communication skills, and the ability to leverage AI and digital tools for service delivery. Responsibilities include reporting, knowledge transfer, risk management, and maintaining client relationships.

Qualifications

• 3 years accounting experience.
• 3 years with ERP experience.
• Minimum of 2 years of experience supporting customers, members, or clients in a customer service, contact center, case management, or service delivery environment.
• Experience with Excel formulas and pivot tables.

Responsibilities

• Demonstrate expert knowledge of processes and systems to perform responsibilities.
• Identify and assist with development of support materials for team use.
• Manage complex reporting including forecasting, budget, time hour reporting.
• Ensure client responsibilities align with SOW and SLA.
• May act as a point of contact for senior client representatives.
• Develop plans of action to resolve complex issues and communicate changes.

Skills

Client relationships

Communication

Problem solving

Independent working

Tools

Excel

AWS Connect

ZenDesk

Salesforce

ServiceNow

Cisco

Job description

Accenture PLC is seeking a Service Delivery Senior Analyst to support a North American deal within Finance Operations. The role emphasizes customer service excellence, process improvements, and collaboration with clients and internal teams.

Candidates should have ERP experience, strong communication skills, and the ability to leverage AI and digital tools for service delivery. Responsibilities include reporting, knowledge transfer, risk management, and maintaining client relationships.