Field Tech Service Representative (Automotive Coatings)

NPA Coatings; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Annual incentive bonus

11 paid holidays and PTO

Comprehensive health plans and 401(k)"

Tuition reimbursement and recognition

Company events

Job summary

Nippon Paint Automotive Americas Inc. is seeking a Field Technical Service Representative in the automotive coatings space.

The role focuses on line performance tracking, technical troubleshooting of color and appearance, and reporting, with emphasis on inventory management and collaboration with the account team. The position requires an associate degree or equivalent automotive paint experience, strong communication, data interpretation, and the ability to work with two-component coatings and

Qualifications

• Associate degree or 2+ years of customer-based technical experience in automotive paints.
• Proficient computer and software skills.
• Strong communication and data interpretation abilities.
• Good organization and data collection/graphing.
• Interpersonal and relationship-building skills.

Responsibilities

• Build effective working relationships with key customer contacts.
• Coordinate day-to-day operations with customers and Cleveland personnel.
• Monitor NPAA online performance, processing, color and appearance criteria.
• Communicate issues and improvement opportunities to design, QA, color lab and production teams.
• Obtain build data, inventory, and usage information for account management and supply planning.
• Assist sales to resolve pricing, credit, debit, and RGA issues.
• Implement and track value-added activities to improve paint production process.
• Analyze paint/process problems and implement preventative actions.
• Generate reports, data, presentations, and documentation for accounts.
• Coordinate and execute technical service needs of the customer.
• Recommend process changes for product performance improvement.
• Coordinate sample submissions and production trials.
• Participate in CIA program at facilities.
• Assist in development of customer line correlation and formula verification.
• Communicate color adjustments on batches/samples to site reps and Cleveland personnel.
• Manage consignment programs at customer sites if required.

Skills

Computer skills

Communication skills

Organizational skills

Interpersonal skills

Customer focus

Problem solving

Respirator PPE

Isocyanates handling

Education

Associate degree

Tools

SAP

Job description

Field Tech Service Representative (Automotive Coatings)

Job Category: Sales

Requisition Number: FIELD001962

• Posted : August 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Ellabell, GA, USA

Description

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

• Compensation-annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication

POSITION SUMMARY:

Field Technical Service Representative main responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting. Documented inventory management, line trial support, new model color program management/support, and customer complaint assistance are additional responsibilities. The position also requires attention to inventory tracking and close communication on paint usage and trends with the account FTS Specialist, Technical Account Manager, and/or Account Manager.

POSITION RESPONSIBILITIES:

• Build effective working relationships with key customer contacts.
• Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland personnel, including project work, developing schedules, and facilitating internal and external team meetings.
• Monitor and track NPAA 's on-line performance and incoming quality for processing, color, and appearance criteria.
• Effectively communicate problems, issues, and improvement opportunities to Cleveland Paint Design Team, QA, Color Lab, and Production personnel.
• Obtain information regarding build data, inventory, and usages to communicate with Account Manager and/or Supply Demand Planning representatives for effective inventory management. Essential tools-SAP.
• Work with customer and Sales to solve pricing, credit, debit, and RGA issues
• Responsible for implementing & tracking all value-added activities at the customer that improve the paint production process.
• Analyze paint and process problems and use of formal problem-solving skills to determine root cause and implementation of preventative action(s). Essential tools- Action Registers.
• Generate all reports, data, presentations, and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner.
• Coordinate and execute technical service needs of customer
• Recommend process changes for product performance improvement
• Coordinate sample submissions and production trials
• Participate in facility CIA program
• Assist in development of customer application line correlation and formula verification.
• Communicate color adjustments completed on batches and samples to appropriate on site reps and Cleveland personnel.
• Ability to manage consignment program at customer if required.

POSITION QUALIFICATIONS:

• Associate degree or Minimum of 2 years of customer based technical experience in automotive paints
• Computer and software skills
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem-solving skills
• Be able to work with 2 component coatings and isocyanates
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use.

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.