Senior Field Technical Lead – Onsite 7x24 Support

Atlas Copco; Hillsboro (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Edwards Company, an Edwards Equipment unit within Atlas Copco, seeks a Technical Team Lead to act as the equipment expert for Intel-site installations, upgrades, commissioning and troubleshooting of Edwards equipment. You will provide on-site 7x12 support, lead technical meetings and drive continuous improvement at the customer site.

The role requires AS degree or 4+ years of related technical experience, plus strong leadership and customer service skills.

Qualifications

• AS degree or equivalent in a relevant technical field or 4+ years of related technical experience.
• 5 years related industry experience with training and product knowledge.
• Knowledge of electronic, mechanical, chemical, or gas systems in semiconductors is preferred.
• Strong leadership, organization, and customer service skills.

Responsibilities

• Support Edwards Service and Sales in installation, commissioning, maintenance and troubleshooting of Edwards equipment onsite.
• Provide project engineering/management support for proposals and upgrade programs.
• Provide expert technical support and first-level escalation for the site team; train on-site service staff.
• Feedback to IKAT Technical support on equipment performance and needs.
• Collaborate with technical support teams to ensure NPIs/CIPs get input and resources.
• Develop local work instructions and procedures to support installations and improvements.
• Lead on-site technical meetings to address issues and lessons learned.
• Coordinate 7x24 escalation support with team lead and site manager.

Skills

Leadership

Organization

Multi-tasking

Customer service

Read drawings

Microsoft Office

Education

AS degree or equivalent

4+ years of related technical experience

Job description

Edwards Company, an Edwards Equipment unit within Atlas Copco, seeks a Technical Team Lead to act as the equipment expert for Intel-site installations, upgrades, commissioning and troubleshooting of Edwards equipment. You will provide on-site 7x12 support, lead technical meetings and drive continuous improvement at the customer site.

The role requires AS degree or 4+ years of related technical experience, plus strong leadership and customer service skills.