Senior Field Service & Technical Support Engineer

Atlas Copco Group; Dallas (TX); Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Health & wellness

401k with match

Paid family leave

Career development

Mentorship programs

Job summary

Edwards, part of Atlas Copco Group, seeks a Technical Support Engineer to deliver high-level field service support, covering installation, commissioning and troubleshooting of Edwards products. The role emphasizes safety, quality and customer satisfaction in a hybrid Dallas/Austin setting.

Candidates should hold a Bachelor's in engineering with 10+ years in technical support and at least 2 years in a leadership role, plus strong MS Office and problem-solving skills.

Qualifications

• Bachelor's degree in engineering or related technical discipline.
• 10+ years in Technical Support with leadership experience.
• Minimum 5 years field experience with customer-facing roles.

Responsibilities

• Provide top-tier field service support including installation, commissioning and troubleshooting.
• Guide end users on equipment maintenance schedules and practices.
• Assist service and customer technicians with troubleshooting and on-site support.
• Review installation/commissioning documents for Edwards products.
• Develop and maintain strong customer relationships and identify sales opportunities.

Skills

Electrical knowledge

Mechanical knowledge

Advanced troubleshooting

MS Office

Education

Bachelor's degree in engineering

Tools

MS Office

Job description

Edwards, part of Atlas Copco Group, seeks a Technical Support Engineer to deliver high-level field service support, covering installation, commissioning and troubleshooting of Edwards products. The role emphasizes safety, quality and customer satisfaction in a hybrid Dallas/Austin setting.

Candidates should hold a Bachelor's in engineering with 10+ years in technical support and at least 2 years in a leadership role, plus strong MS Office and problem-solving skills.