Senior Field Tech – Production Printers, Company Car

Pacific Office Automation; Boise (ID); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Company car

Health insurance

401k match

PTO

FSA

Job summary

Pacific Office Automation, the leading independent document imaging and technology dealer, seeks a Senior Field Service Technician for our Houston, TX location. You will repair and maintain production printers and copiers, perform diagnostics, installations, and software upgrades while delivering top-notch customer service in a fast-paced field environment.

Ideal candidates bring 2-6 years' relevant experience, strong Windows 10 skills, and a proactive, independent mindset.

Qualifications

• 2-6 years minimum of relevant experience.
• Experience servicing production level office equipment such as copiers, printers, fax machines.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Independently in the field and well-motivated.
• Must possess a valid driver’s license; company car provided.

Responsibilities

• Repair and service high-speed digital copiers/printers, full-color copiers/printers, and facsimiles.
• Diagnostics, installation, troubleshooting, and software upgrades on production machines.
• Provide high-quality technical support and complete service calls per agreements.
• Manage territory assignments and develop options to resolve problems.
• Participate in training to stay up to date with new products and procedures.
• Assist other field technicians for unresolved issues and support sales team to maximize leads.

Skills

Customer service

Problem solving

Windows 10

Valid driver’s license

Tools

Production printers service

Job description

Pacific Office Automation, the leading independent document imaging and technology dealer, seeks a Senior Field Service Technician for our Houston, TX location. You will repair and maintain production printers and copiers, perform diagnostics, installations, and software upgrades while delivering top-notch customer service in a fast-paced field environment.

Ideal candidates bring 2-6 years' relevant experience, strong Windows 10 skills, and a proactive, independent mindset.