Field Copier Technician

Pacific Office Automation; Boise (ID); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Company car

Health insurance

401k match

PTO

FSA

Job summary

Pacific Office Automation, the leading independent document imaging and technology dealer, seeks a Senior Field Service Technician for our Houston, TX location. You will repair and maintain production printers and copiers, perform diagnostics, installations, and software upgrades while delivering top-notch customer service in a fast-paced field environment.

Ideal candidates bring 2-6 years' relevant experience, strong Windows 10 skills, and a proactive, independent mindset.

Qualifications

• 2-6 years minimum of relevant experience.
• Experience servicing production level office equipment such as copiers, printers, fax machines.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Independently in the field and well-motivated.
• Must possess a valid driver’s license; company car provided.

Responsibilities

• Repair and service high-speed digital copiers/printers, full-color copiers/printers, and facsimiles.
• Diagnostics, installation, troubleshooting, and software upgrades on production machines.
• Provide high-quality technical support and complete service calls per agreements.
• Manage territory assignments and develop options to resolve problems.
• Participate in training to stay up to date with new products and procedures.
• Assist other field technicians for unresolved issues and support sales team to maximize leads.

Skills

Customer service

Problem solving

Windows 10

Valid driver’s license

Tools

Production printers service

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta, Canon, & Ricoh Production Printers for our office in Houston, TX.

Essential Job Duties

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
• Effectively completes all territory assignments and developing options to resolve unexpected problems
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
• Working in a fast-paced environment

Qualifications

• 2-6 years minimum of relevant experience
• Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highly motivated and capable of working independently in the field
• Must possess a valid driver’s license with a clean driving record. A company car will be provided

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Affordable Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA program
• Company car for work and personal use
• $20-25/hr DOE

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.