Senior Field Service Tech: Production Printers + Company Car

Pacific Office Automation; Beaverton (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Advancement and growth into leadership

Team-player environment

Medical/Dental/Vision/Life insurance

401k matched

PTO, Vacation, Sick Leave

FSA program

Company car for work and personal use

Job summary

Pacific Office Automation is seeking a Senior Field Service Technician to repair and maintain Konica Minolta, Canon, and Ricoh production printers for our Beaverton, Oregon office. The successful candidate will be self-driven, detail-oriented, and capable of multitasking.

Responsibilities include diagnosing, installing, troubleshooting, and servicing production printers, providing strong technical support, and collaborating with the sales team to maximize equipment leads.

Qualifications

• 2-6 years minimum of relevant experience.
• Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines.
• Canon certifications beneficial.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Highly motivated and capable of working independently in the field.
• Must possess a valid driver’s license with a clean driving record. A company car will be provided.

Responsibilities

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines.
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements.
• Effectively completes all territory assignments and developing options to resolve unexpected problems.
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues.
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities.
• Working in a fast-paced environment.

Job description

Pacific Office Automation is seeking a Senior Field Service Technician to repair and maintain Konica Minolta, Canon, and Ricoh production printers for our Beaverton, Oregon office. The successful candidate will be self-driven, detail-oriented, and capable of multitasking.

Responsibilities include diagnosing, installing, troubleshooting, and servicing production printers, providing strong technical support, and collaborating with the sales team to maximize equipment leads.