Field Copier Technician

Pacific Office Automation Inc.; Houston (TX); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Company car for work and personal use

Matched 401k

Affordable Medical/Dental/Vision/Life/

Job summary

Pacific Office Automation is seeking a Senior Field Service Technician for our Houston, TX location. The role focuses on repairing and maintaining Konica Minolta, Canon, and Ricoh production printers, performing diagnostics, installations, and software upgrades.

A strong field-ready mindset and customer-focused service are essential.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and mechanical/electrical skills.
• Ability to work independently in the field and manage multiple priorities.

Responsibilities

• Repair and maintain high-speed production printers and copiers; diagnose issues and perform installations.
• Perform service calls per agreements and ensure quality fault resolution.
• Support sales team to maximize equipment leads and upgrades; operate in a fast-paced environment.

Skills

Customer service

Problem-solving

Independent work

Strong computer knowledge

Tools

Windows 10

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta, Canon, & Ricoh Production Printers for our office in Houston, TX.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
• Effectively completes all territory assignments and developing options to resolve unexpected problems
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
• Working in a fast-paced environment

Qualifications

• 2-6 years minimum of relevant experience
• Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highly motivated and capable of working independently in the field
• Must possess a valid driver’s license with a clean driving record. A company car will be provided
• Advancement and growth into leadership roles
• Affordable Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA program
• Company car for work and personal use
• $20-25/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.