Production Print Repair Technician - Company Car + Growth

Pacific Office Automation Inc.; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Company car for work and personal use

Matched 401k

Affordable Medical/Dental/Vision/Life

FSA/HSA programs

Job summary

Pacific Office Automation in Austin, Texas is seeking a Production Print Repair Technician, skilled in repairing Konica Minolta, Canon, and Ricoh production printers. You will diagnose, install, troubleshoot, and service a wide range of production machines.

We seek 2-6 years of relevant experience, excellent customer service, and the ability to work independently in the field. A valid driver’s license is required; a company car is provided.

Qualifications

• 2-6 years minimum of relevant experience.
• Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred.
• Canon certifications beneficial.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Highly motivated and capable of working independently in the field.
• Must possess a valid driver’s license with a clean driving record.
• A company car will be provided.

Responsibilities

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines.
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements.
• Effectively completes all territory assignments and developing options to resolve unexpected problems.
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues.
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities.
• Working in a fast-paced environment.

Skills

Customer service

Diagnostics

Printer repair

Canon certifications

Windows 10

Independent work

Driver's license

Mechanical skills

Electrical skills

Strong computer knowledge

Job description

Pacific Office Automation in Austin, Texas is seeking a Production Print Repair Technician, skilled in repairing Konica Minolta, Canon, and Ricoh production printers. You will diagnose, install, troubleshoot, and service a wide range of production machines.

We seek 2-6 years of relevant experience, excellent customer service, and the ability to work independently in the field. A valid driver’s license is required; a company car is provided.