Senior Field Tech: On-Site Installations & Troubleshooting

NTT DATA, Inc.; Langhorne (Bucks County); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Employee assistance program

AD&D insurance

Job summary

NTT DATA, Inc. in Langhorne, PA seeks a Field Tech Senior Associate to provide on-site technical support and installation services for client environments. You will manage installations, troubleshoot complex issues, and document project status.

Typically 5–7 years of relevant experience and an undergraduate degree are expected. Significant travel, including overnight trips, may be required, with a competitive hourly pay range of $28–$32.

Qualifications

• 5–7 years of relevant experience.
• On-site field support and installation experience.
• Strong communication and client relationship skills.
• Ability to work autonomously with minimal supervision.

Responsibilities

• Lead the installation of multiple solutions.
• Perform advanced troubleshooting for complex issues.
• Provide on-site technical support to clients.
• Document and track project status.
• Escalate and manage client issues as needed.

Skills

Verbal and written communication

Service process knowledge

Technical and product knowledge

Travel willingness

Education

Undergraduate degree or equivalent

Job description

NTT DATA, Inc. in Langhorne, PA seeks a Field Tech Senior Associate to provide on-site technical support and installation services for client environments. You will manage installations, troubleshoot complex issues, and document project status.

Typically 5–7 years of relevant experience and an undergraduate degree are expected. Significant travel, including overnight trips, may be required, with a competitive hourly pay range of $28–$32.