Field Tech Senior Associate

NTT DATA, Inc.; Langhorne (Bucks County); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Employee assistance program

AD&D insurance

Job summary

NTT DATA, Inc. in Langhorne, PA seeks a Field Tech Senior Associate to provide on-site technical support and installation services for client environments. You will manage installations, troubleshoot complex issues, and document project status.

Typically 5–7 years of relevant experience and an undergraduate degree are expected. Significant travel, including overnight trips, may be required, with a competitive hourly pay range of $28–$32.

Qualifications

• 5–7 years of relevant experience.
• On-site field support and installation experience.
• Strong communication and client relationship skills.
• Ability to work autonomously with minimal supervision.

Responsibilities

• Lead the installation of multiple solutions.
• Perform advanced troubleshooting for complex issues.
• Provide on-site technical support to clients.
• Document and track project status.
• Escalate and manage client issues as needed.

Skills

Verbal and written communication

Service process knowledge

Technical and product knowledge

Travel willingness

Education

Undergraduate degree or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Tech Senior Associate to join our team in Langhorne, Pennsylvania (US-PA), United States (US).

Job Description:

• Individuals understand their own area and are able to perform all facets of their role.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• They manage projects with oversight from their supervisor.
• Leads the installation multiple solutions.
• Performs advanced troubleshooting techniques to address complex technical issues.
• Independently assesses and adjusts technical solutions based on the specific client issue.
• Addresses escalated technical issues from less experienced team members.
• Activities are diverse in nature and require independent judgment in determining the most appropriate course.
• Works autonomously in providing on-site technical support to clients.
• Works autonomously in delivering installation services.
• Prepares documentation to record and track project status.
• Typically requires 5-7 years relevant experience
• Undergraduate degree or equivalent combination of education and work experience.
• Strong verbal and written communication skills.
• Manages escalated client situations with a focus on building positive client relationships.
• Excellent understanding of internal service processes and able to articulate these to clients.
• Strong technical and product knowledge.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$28-$32/hourly]. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.