Senior Field Support Technician – PC Break/Fix Pro

Insight Global; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading consulting firm in Austin, Texas is seeking a skilled professional to apply advanced subject matter expertise in technology consulting. The role involves resolving complex business issues, integrating technical knowledge for effective customer solutions, and managing customer relationships. Ideal candidates will have 5–7 years of experience, strong problem-solving skills, and the ability to communicate effectively with stakeholders at all levels. The position emphasizes customer engagement and technical expertise in high-risk areas.

Qualifications

• 5–7 years of relevant professional experience in a related technical or consulting field.
• Ability to apply advanced technical knowledge across critical technology areas.
• Strong understanding of corporate organizations, roles, and internal policies.

Responsibilities

• Apply advanced expertise to resolve complex business issues.
• Integrate technical knowledge with business understanding to deliver solutions.
• Manage customer relationships and expectations during escalations.

Skills

Advanced technical knowledge

Strong problem-solving skills

Effective communication skills

Strong active listening skills

Education

Bachelor’s degree

Associate degree in a technical discipline

Job description

A leading consulting firm in Austin, Texas is seeking a skilled professional to apply advanced subject matter expertise in technology consulting. The role involves resolving complex business issues, integrating technical knowledge for effective customer solutions, and managing customer relationships. Ideal candidates will have 5–7 years of experience, strong problem-solving skills, and the ability to communicate effectively with stakeholders at all levels. The position emphasizes customer engagement and technical expertise in high-risk areas.