Senior Field Support Technician, Healthcare Automation

Mckesson Corporation; Texas; Hybrid; USD 67,000 - 111,000; Full time

Job summary

McKesson is a healthcare leader seeking an on-site field service technician. Responsibilities include servicing customer sites, performing preventive maintenance, and managing equipment to ensure timely service requests.

This role requires travel, after-hours work on a rotating on-call basis, and strict adherence to safety and reporting procedures. The ideal candidate will have an electronic/robotics/electro-mechanical degree and 2-5 years of field service experience, plus strong customer

Qualifications

• 2-5 years + of experience as FST position
• Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
• Must have and keep a valid driving license

Responsibilities

• Act as service representative for specific customers
• Member of the On-Call schedule
• Perform Preventive Maintenance
• Accountable for customer satisfaction
• Maintain and manage equipment and parts in order to execute service requests in a timely manner
• Maintain your inventory up to date
• Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required
• This includes performing such work after hours as required on a rotating on-call basis
• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites
• Complete all administrative and reporting requirements, including all mandatory Training
• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed
• Participate in the set-up of commercial showcase events as required
• Assist sales team as service representative when negotiating and banners HQ and chain level
• Foster a culture of excellence and customer-first service relationship
• Act in accordance with McKesson Canada ILEAD and ICARE guiding principles

Skills

Customer service

Communication

Autonomy

Travel readiness

Education

Electronic, Robotics or Electro-mechanic college degree

Tools

Pneumatic systems

Robotics systems

Electronic control systems

Job description

McKesson is a healthcare leader seeking an on-site field service technician. Responsibilities include servicing customer sites, performing preventive maintenance, and managing equipment to ensure timely service requests.

This role requires travel, after-hours work on a rotating on-call basis, and strict adherence to safety and reporting procedures. The ideal candidate will have an electronic/robotics/electro-mechanical degree and 2-5 years of field service experience, plus strong customer