Remote Field Service Engineer – Healthcare Automation
Begell House Inc.
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Job summary
Omnicell is seeking Field Service Engineers to install, troubleshoot, and maintain electro-mechanical automation in healthcare settings with remote support for East Pennsylvania. The role includes documenting all service events, meeting response targets, and escalating issues through proper channels.
Level I covers moderate on-site maintenance with nursing and pharmacy staff, while Level II handles advanced issues and may coach teammates.
Qualifications
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
Responsibilities
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Skills
Education
Tools
Job description
Omnicell is seeking Field Service Engineers to install, troubleshoot, and maintain electro-mechanical automation in healthcare settings with remote support for East Pennsylvania. The role includes documenting all service events, meeting response targets, and escalating issues through proper channels.
Level I covers moderate on-site maintenance with nursing and pharmacy staff, while Level II handles advanced issues and may coach teammates.
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