Senior Field Support Engineer - On-Site, Austin

US10 Revvity Health Sciences, Inc.; Texas; On-site; USD 73,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity Health Sciences, Inc. is seeking a Senior Customer Support Engineer to join the Austin, TX on-site team.

The role focuses on installing, maintaining, and repairing scientific instruments at customer sites and serving as the primary service liaison to ensure customer satisfaction. The candidate will have 7+ years in installation, preventive maintenance, troubleshooting, and end-user support of scientific instrumentation, with strong organizational and communication skills.

Qualifications

• BS/BA degree in an engineering field or STEM with 5+ years of experience in installation, preventive maintenance, troubleshooting, and end-user utilization of scientific instrumentation.
• AS/AA degree in engineering field or STEM or Military Training with relevant experience.
• 7+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.

Responsibilities

• Install, Maintain, and Repair equipment at various customer sites
• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
• Achieve response time targets to contract customers
• Keep area Team Leader and Area Sales Manager informed of all issues
• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
• Manage and complete all Service Orders in a timely manner
• Order and maintain appropriate inventory to support the territory
• Provide non-contract customers billable estimates for servicing of instruments
• Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
• Complete expense reports for usage of company credit card
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process
• Travel (post-initial training) would likely be minimal and infrequent

Skills

Excellent organizational and commu n

Education

BS/BA degree in an engineering field or STEM

AS/AA degree in engineering field or STEM or Military Training

Tools

OEM service experience tools (Sciex, Waters, Agilent, Hamilton, Tecan)

Job description

Revvity Health Sciences, Inc. is seeking a Senior Customer Support Engineer to join the Austin, TX on-site team.

The role focuses on installing, maintaining, and repairing scientific instruments at customer sites and serving as the primary service liaison to ensure customer satisfaction. The candidate will have 7+ years in installation, preventive maintenance, troubleshooting, and end-user support of scientific instrumentation, with strong organizational and communication skills.