Senior Customer Support Engineer - Austin, TX
US10 Revvity Health Sciences, Inc.
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Benefits offered by this job
Job summary
Revvity Health Sciences, Inc. is seeking a Senior Customer Support Engineer to join the Austin, TX on-site team.
The role focuses on installing, maintaining, and repairing scientific instruments at customer sites and serving as the primary service liaison to ensure customer satisfaction. The candidate will have 7+ years in installation, preventive maintenance, troubleshooting, and end-user support of scientific instrumentation, with strong organizational and communication skills.
Qualifications
- BS/BA degree in an engineering field or STEM with 5+ years of experience in installation, preventive maintenance, troubleshooting, and end-user utilization of scientific instrumentation.
- AS/AA degree in engineering field or STEM or Military Training with relevant experience.
- 7+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
Responsibilities
- Install, Maintain, and Repair equipment at various customer sites
- Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
- Achieve response time targets to contract customers
- Keep area Team Leader and Area Sales Manager informed of all issues
- Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
- Manage and complete all Service Orders in a timely manner
- Order and maintain appropriate inventory to support the territory
- Provide non-contract customers billable estimates for servicing of instruments
- Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
- Complete expense reports for usage of company credit card
- Complete company assigned training in a timely manner
- Report potential quality issues via the corrective action process
- Travel (post-initial training) would likely be minimal and infrequent
Skills
Education
Tools
Job description
Location(s)Austin, Customer Site - TX
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity
Location(s) Austin, US - TX
Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the South Region of the U.S. Individually, this position will be working primarily in Austin, TX as part of a small on-site service delivery team. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.
- Install, Maintain, and Repair equipment at various customer sites
- Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
- Achieve response time targets to contract customers
- Keep area Team Leader and Area Sales Manager informed of all issues
- Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
- Manage and complete all Service Orders in a timely manner
- Order and maintain appropriate inventory to support the territory
- Provide non-contract customers billable estimates for servicing of instruments
- Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
- Complete expense reports for usage of company credit card
- Complete company assigned training in a timely manner
- Report potential quality issues via the corrective action process
- Travel (post-initial training) would likely be minimal and infrequent
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
- BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation OR AS/AA degree engineering field or STEM or Military Training.
- 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Excellent organizational and communication skills
- Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
- Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
- Ability to troubleshoot and diagnose complex technical issues
- Strong electro-mechanical skills
- Valid Driver’s License
- Experience in MS-Office products
The pay range for this full-time position is a salary $73,000.00 - $93,500.00 USD Annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed.
Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact OpenJobs@revvity.com.
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity
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