Senior Field Service Engineer - Austin Region

Revvity, Inc.; Austin (TX); On-site; USD 73,000 - 94,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Parental Benefits

Compassionate Care Leave

401k Match

Stock Purchase Plan

Job summary

Revvity, Inc. in Austin, TX is seeking a Senior Customer Support Engineer to join the South Region Service Team. The role focuses on supporting Reproductive Health customers across the U.S. South Region, with on-site work in Austin and occasional travel to other locations within the region.

The candidate will install, maintain, and repair equipment, serve as the primary service liaison, and ensure timely responses and maintenance. Strong problem-solving and communication skills are essential.

Qualifications

• BS/BA in engineering or STEM with 5+ years in installation, maintenance, or support of scientific instrumentation.
• AS/AA in engineering or STEM or Military Training with 7+ years in installation, maintenance, troubleshooting, and end-user support.
• Valid Driver's License and ability to travel regionally.

Responsibilities

• Install, maintain, and repair equipment at customer sites.
• Serve as primary service liaison, building strong customer relationships.
• Meet response time targets for contract customers.
• Inform Area Team Leader and Area Sales Manager of issues.
• Manage due dates for Preventive Maintenance Service Orders.
• Complete service orders promptly and accurately.
• Order and maintain inventory to support the territory.
• Provide billable estimates for servicing instruments for non-contract customers.
• Be accountable for company assets (vehicle, tools, test equipment, laptop, phone).
• Submit expense reports for company card usage.
• Complete assigned training timely.
• Report potential quality issues via corrective action processes.
• Travel post-training: minimal and infrequent.

Skills

Organizational skills

Communication skills

Troubleshooting

Electro-mechanical

Driver's license

Education

BS/BA degree in engineering or STEM

AS/AA degree in engineering or STEM or Military Training

Tools

MS Office

Job description

Revvity, Inc. in Austin, TX is seeking a Senior Customer Support Engineer to join the South Region Service Team. The role focuses on supporting Reproductive Health customers across the U.S. South Region, with on-site work in Austin and occasional travel to other locations within the region.

The candidate will install, maintain, and repair equipment, serve as the primary service liaison, and ensure timely responses and maintenance. Strong problem-solving and communication skills are essential.