Senior Field Services Technician – VCS & Cutovers

Peraton; Linthicum (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Peraton is seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems across operational sites. This role is critical for successful site preparation, system cutover, customer acceptance, and decommissioning of legacy systems.

The candidate must operate independently, solve complex issues under time pressure, and work directly with customers to ensure seamless voice system transitions with

Qualifications

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of a degree.
• US Citizen with the ability to obtain/maintain a public trust clearance.
• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms.
• Experience supporting system cutovers, migrations, or technology refresh efforts.
• Knowledge of telecommunications infrastructure, VoIP technologies, cabling standards and power validation, and networked voice systems.
• Strong troubleshooting and root-cause diagnostic skills.
• Experience using test equipment and diagnostic tools in field environments.
• Familiarity with operational environments where uptime and reliability are critical.

Responsibilities

• Lead and support site surveys, site preparation, and system installation activities.
• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems.
• Perform decommissioning of legacy voice communication systems.
• Conduct independent system testing and validation to confirm power installation compliance, cabling integrity, and equipment/site alignment.
• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure.
• Use diagnostic tools to identify and resolve voice, network, and hardware faults.
• Support preventive maintenance and system health checks.
• Provide on-site customer support and end-user orientation/training as needed.
• Maintain accurate technical documentation, service reports, and cutover records.
• Ensure compliance with safety protocols, site security, and operational standards.
• Coordinate closely with engineers, program teams, and other field technicians during deployment activities.

Skills

Voice communication systems

Troubleshooting

Documentation

Customer service

Independent work

Time management

Team collaboration

Education

BS/BA

MS/MA

Tools

Test equipment

Job description

Peraton is seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems across operational sites. This role is critical for successful site preparation, system cutover, customer acceptance, and decommissioning of legacy systems.

The candidate must operate independently, solve complex issues under time pressure, and work directly with customers to ensure seamless voice system transitions with