Senior Communication Systems Technician – 24/7 On-Call

Jobtailor; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a senior technical service professional to install, program, and maintain complex communication equipment for mission-critical customers. You will diagnose and repair wireless systems, design upgrades, perform FATP, and conduct site surveys while mentoring teammates and supporting pre- and post-sales activities.

The role requires extensive experience with radio theory, infrastructure components, and the ability to travel, lift up to 50 pounds, and work varying shifts.

Qualifications

• Minimum 5 years of technical service and installation experience; average of 10+ years.
• Proven track record overseeing all phases of installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain complex radio systems and wireless equipment.
• Strong understanding of radio theory and propagation characteristics.
• Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and signaling equipment.
• Willingness to learn and be mentored on new communications technologies and equipment.
• Ability to work indoors/outdoors in heat/cold, wet/dry conditions.
• Ability to lift up to 50 pounds and use PPE.
• Ability to provide on-call/24/7 support and occasional shifts/weekends.
• Ability to travel as necessary to support company and customer needs.

Responsibilities

• Install, program, and maintain complex communication equipment.
• Repair systems and restore communications for mission-critical customers.
• Design and upgrade customer systems using current technologies.
• Support and execute FATP.
• Perform site surveys and assessments for pre-sales delivery and post-installation.
• Optimize systems and conduct complex troubleshooting.
• Mentor and train the team on new technologies and equipment.
• Partner with customers and sales teams to prepare quotes, bids, and completion schedules.
• Complete assigned tickets properly and on time.
• Make minor electronic-circuitry modifications and deploy firmware updates.
• Build and maintain positive customer relationships and drive service-business growth and profitability as a primary customer interface.
• Lead continuous-improvement efforts and manage change.
• Serve in an on-call rotation and provide 24/7 technical support.
• Collaborate with the team, Service Manager, and customers.

Skills

Technical service experience

Installation expertise

Troubleshooting

Customer relationship management

Mentoring and training

Strong communication skills

Team collaboration

Willingness to learn

Job description

Jobtailor is seeking a senior technical service professional to install, program, and maintain complex communication equipment for mission-critical customers. You will diagnose and repair wireless systems, design upgrades, perform FATP, and conduct site surveys while mentoring teammates and supporting pre- and post-sales activities.

The role requires extensive experience with radio theory, infrastructure components, and the ability to travel, lift up to 50 pounds, and work varying shifts.