Field Services Technician

Peraton; United States; Remote; USD 86,000 - 138,000; Full time

Job summary

Peraton is seeking a Senior Field Services Technician to install, transition, and sustain next-generation Voice Communication Switch systems. The role emphasizes site preparation, cutovers, and decommissioning in operational environments, with extensive travel and remote work.

You will work independently with customers, solve complex technical issues, and ensure seamless voice system transitions while maintaining thorough documentation and compliance with safety standards.

Qualifications

• Hands-on experience with Voice Communication Switch (VCS) systems.
• Experience supporting system cutovers, migrations, or technology refresh efforts.
• Ability to obtain a public trust clearance.
• Strong troubleshooting and root-cause diagnostic skills.
• Excellent documentation and reporting discipline.

Responsibilities

• Lead and support site surveys, site preparation, and system installation.
• Execute VCS system cutovers from legacy to next-generation systems.
• Perform decommissioning of legacy voice systems.
• Conduct independent testing and validation of power, cabling, and equipment.
• Maintain diagnostics, repair, and preventive maintenance of VCS and telecom/IT infrastructure.
• Provide on-site customer support and end-user training.
• Maintain technical documentation, service reports, and cutover records.
• Ensure safety protocols and site security compliance.
• Coordinate with engineers and program teams during deployment.

Skills

Voice technologies

Troubleshooting

Documentation

Customer service

Independent work

Time management

Education

BS/BA

MS/MA

PhD

12 years in lieu of degree

Tools

Test equipment

Diagnostic tools

Job description

Responsibilities

Position Overview

We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.

This position is remote with 95% travel requirements.

Key Responsibilities

• Lead and support site surveys, site preparation, and system installation activities

• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems

• Perform decommissioning of legacy voice communication systems

• Conduct independent system testing and validation to confirm:

  • Power installation compliance

  • Cabling integrity and standards adherence

  • Equipment and site specification alignment

• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure

• Use diagnostic tools to identify and resolve voice, network, and hardware faults

• Support preventive maintenance and system health checks

• Provide on-site customer support and end-user orientation/training as needed

• Maintain accurate technical documentation, service reports, and cutover records

• Ensure compliance with safety protocols, site security, and operational standards

• Coordinate closely with engineers, program teams, and other field technicians during deployment activities

Qualifications

Required Technical Experience

• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years in lieu of degree
• The candidate will need to be able to obtain a public trust clearance

• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms

• Experience supporting system cutovers, migrations, or technology refresh efforts

• Knowledge of:

  • Telecommunications infrastructure

  • VoIP technologies

  • Cabling standards and power validation

  • Networked voice systems

• Strong troubleshooting and root-cause diagnostic skills

• Experience using test equipment and diagnostic tools in field environments

• Familiarity with operational environments where uptime and reliability are critical

Professional Skills

• Excellent technical problem-solving ability

• Strong customer service and communication skills

• Ability to work independently in remote field locations

• Strong documentation and reporting discipline

• High attention to detail and adherence to procedures

• Effective time management and ability to meet deployment timelines

• Team-oriented mindset with ability to collaborate across technical disciplines

Work Environment

• Field-based role supporting operational and technical sites

• Extensive travel (up to 95%)

• Work may occur in active operational environments requiring strict adherence to procedures and standards

This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.