Aftermarket Service Engineer II - Warranty & Tech Support

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

WEG Electric Corp. has a great opportunity for a Service Engineering Specialist II to join our team in Duluth, GA.

This role serves as the primary point of contact for all aftermarket technical and warranty inquiries supporting WEG products and customers. You will operate with limited supervision, evaluate warranty status, provide technical analysis of field problems, and coordinate field service with the Field Service Supervisor.

Qualifications

• High School diploma or GED; Associate degree preferred.
• 4+ years in customer service or technical support roles.
• Strong knowledge of electrical/electronic systems and troubleshooting.

Responsibilities

• Serves as the primary contact for aftermarket technical and warranty inquiries.
• Evaluates warranty status and analyzes field problems.
• Provides technical analysis and updates customers on returns process.
• Coordinates field service with the Field Service Supervisor.
• Issues credits and arranges replacements; works with other departments to resolve credits and warranty issues.
• Supports Quality lab with customer issue information and basic product startup assistance.

Skills

Customer service

Technical support

Warranty handling

Technical analysis

Documentation

Education

High School diploma

Associate Degree in electrical/electronic

Tools

SAP

Microsoft Office

Service manuals

Job description

WEG Electric Corp. has a great opportunity for a Service Engineering Specialist II to join our team in Duluth, GA.

This role serves as the primary point of contact for all aftermarket technical and warranty inquiries supporting WEG products and customers. You will operate with limited supervision, evaluate warranty status, provide technical analysis of field problems, and coordinate field service with the Field Service Supervisor.