Senior Field Service Technician – Security & Access Control

Convergint Technologies LLC; Pelham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid time off

Life Insurance

Disability Plan

Tuition reimbursement

Job summary

Convergint Technologies LLC is seeking a full-time Service Specialist to service and support existing customers, respond to service calls, and manage small projects. You will contribute to our culture of exceptional service and safety compliance while growing with a global team.

Ideal candidates have 3–5 years of experience in access control or security systems, strong troubleshooting skills, and a willingness to travel locally.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills related to fire alarm and electronic security systems.
• Solid troubleshooting abilities and problem-solving mindset.
• Must be a self-starter and able to work with minimal supervision.
• Valid driver’s license and willingness to travel locally.

Responsibilities

• Respond to routine service calls and maintenance visits in a timely manner.
• Diagnose and repair fire alarm and electronic security systems.
• Install, configure, and support access control projects.
• Prepare detailed service reports for invoicing and cost tracking.
• Collaborate with team members and cross-train on projects.
• Ensure compliance with federal, state, and local regulations.

Skills

Customer service

Troubleshooting

Self-starter

Time management

Education

High School/GED or equivalent

Tools

Milestone

Genetec

AMAG

Lenel

CCURE

S2 Intrusion

DMP

Bosch

Job description

Convergint Technologies LLC is seeking a full-time Service Specialist to service and support existing customers, respond to service calls, and manage small projects. You will contribute to our culture of exceptional service and safety compliance while growing with a global team.

Ideal candidates have 3–5 years of experience in access control or security systems, strong troubleshooting skills, and a willingness to travel locally.