Senior Field Service Technician - Hydrogen Fuel Cells

Plug Power; Union City (GA); On-site; USD 39,000 - 52,000; Full time

Job summary

Plug Power is seeking a Lead Field Service Technician to support fuel cell systems installed in electric lift trucks. You will perform preventative maintenance, diagnose issues, and coordinate field retrofits at customer sites while ensuring safety and reliability.

Qualifications include 3+ years of mechanical/electrical troubleshooting, a high school diploma with electrical coursework, and a valid driver’s license.

Qualifications

• Requires a high school diploma or equivalent with technical electrical coursework.
• 3+ years of direct experience in mechanical and electrical troubleshooting.
• Valid driver's license and clean driving record.
• Ability to lift 50 pounds regularly.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software skills: Word, PowerPoint, Excel, Outlook.
• Dynamic interpersonal skills and ability to communicate with diverse audiences.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Skills

Technical troubleshooting

Communication skills

Interpersonal skills

Time management

Independent work

Safety-conscious

Education

High school diploma or equivalent

Technical electrical coursework

Tools

Multimeter

Field service tools

MS Office (Word, Excel, Outlook)

Power tools

Job description

Plug Power is seeking a Lead Field Service Technician to support fuel cell systems installed in electric lift trucks. You will perform preventative maintenance, diagnose issues, and coordinate field retrofits at customer sites while ensuring safety and reliability.

Qualifications include 3+ years of mechanical/electrical troubleshooting, a high school diploma with electrical coursework, and a valid driver’s license.